Product return policy

his page intends to answer some frequently asked questions in order to better serve you.

What if I do not like the product I ordered and received?

We are sure you will like it, but if not, you can return it to us within 14 days of delivery for its replacement or refund of the amount you allocated for its purchase. Under no circumstances can a product that is not in its original condition be accepted. The product must not have been washed, must have all its labels, must not have its packaging damaged. It must be returned with all the documents that accompanied it such as e.g. the retail receipt, the Delivery Note, etc. Then, you pack the product so that it is protected during shipment. In case the product has a defect or an error has been made in your order, send the parcel through the agency ELTA Courier – Door to Door at the recipient’s expense, in view of the Returns Department. Otherwise you can use any agency you wish at your own expense or Elta Courier Door to Door at the expense of return costs as below. What is the cost of returning products?

The return costs are charged by the company only in case of our mistake or defective product. In any other case the costs are borne by the customer.

The cost of returns is € 5.00 for Greece. For Cyprus the costs are borne by the customer. How long will my refund take? The return process has an average duration of 7 working days.